Privacy Policy

1. About SubmitAR

SubmitAR is a document submission, follow-up, representation, and retrieval service that helps individuals and organizations process documents with ministries, agencies, schools, and other institutions.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name
• Phone number
• Email address
• Identification details (e.g., valid ID)
• Company details (if acting on behalf of an organization)

2.2 Document Information

• Files and documents you submit
• Supporting materials required for submission
• Instructions related to your request

2.3 Transaction Information

• Payment details (where applicable)
• Service history (submission, follow-up, retrieval)

2.4 Technical Information

• Device information
• IP address
• Usage data (for tracking and service improvement)

3. How We Use Your Information

We use your information to:

3.1 Submission (Primary Use)

• Process and submit your documents to the appropriate institutions

3.2 Follow-Up

• Track document progress
• Provide updates and notifications

3.3 Representation

• Act on your behalf for administrative interactions (non-legal)

3.4 Retrieval

• Collect and deliver processed documents

3.5 Service Improvement

• Improve our platform and service delivery

3.6 Communication

• Send updates, alerts, and support responses

4. Information Sharing

We do not sell or rent your personal data.

We may share your information only when necessary:

• With government agencies, institutions, or organizations to complete your submission
• With trusted service providers (e.g., logistics, payment processors)
• When required by law or regulatory authorities

5. Data Security

We implement reasonable security measures to protect your data, including:

• Secure storage of digital files
• Controlled access to information
• Confidential handling of documents

However, no system is completely secure. SubmitAR cannot guarantee absolute security but continuously works to protect your data.

6. Data Retention

We retain your information only for as long as necessary to:

• Complete your service request
• Maintain service records
• Comply with legal or regulatory obligations

After this period, data may be securely deleted or anonymized.

7. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent (this may affect service delivery)

8. Cookies & Tracking

If using our website or app, we may use cookies or similar technologies to:

• Improve user experience
• Track usage patterns
• Enhance platform performance

9. Third-Party Services

SubmitAR may use third-party tools (e.g., payment gateways, logistics providers). These providers have their own privacy policies, and SubmitAR is not responsible for their practices.

10. Children's Privacy

SubmitAR services are not intended for individuals under 18 without supervision. We do not knowingly collect data from minors without appropriate consent.

11. Policy Updates

We may update this Privacy Policy from time to time. Updates will be communicated through our official channels.

12. Contact Information

For privacy-related inquiries:

SubmitAR Support Team

Email: support@submitar.ng
Phone: +234 8035671112
Location: Abuja, Nigeria

13. Consent

By using SubmitAR, you consent to the collection and use of your information as outlined in this Privacy Policy.